CERRS Ltd. (henceforth also referred to as the company, CERRS, we, us, or our) is
committed to protecting our clients (also referred to as customers, buyers, users, you, or your)
privacy with confidence and conviction. This privacy policy explains how your personal information is
collected, used, and disclosed by CERRS in accordance with the "Information and Communication
Technology (ICT) Act, 2006 of Bangladesh," "Digital Security Act, 2018 of Bangladesh," and the
forthcoming "Regulation for Digital, Social Media and OTT Platforms," or any other law for the time
being in force.
1.1. Confidentiality
All client personal information such as name, profession, institutional details, phone
number, email address, payment information, etc., are kept entirely confidential. To protect client’s
information, we take physical, technical, and administrative safeguards. Solely a small number of our
highly trained top management have access to this information, and it is only utilized for
business needs. We never divulge such sensitive information to the public and only show a client's ID
number.
All of our employees and consultants have signed confidentiality agreements committing
them to keeping all Personal Information confidential and not sharing it with anybody without
the user's prior written consent.
The documents that are supplied to us can only be read by service specialists working on
your
project.
1.2. Not Selling/Sharing Information to/with Third Parties
CERRS never ever sells/shares any information about our registered clients to/with
anyone. Personal information will not be released to third parties unless it is to further the purpose
for which you provide the information. There are no other circumstances under which we will provide
personal information to third parties. Under no circumstances will we ever sell personal
information to anyone.
1.3. Disclosure for Sharing Information to Concerned Authorities
We may share your personal information with any third party without obtaining prior
consent from you in the events when it is requested or required by law or by any court or governmental
agency or authority to disclose, for the purpose of verification of identity, or for the
prevention, detection, investigation including cyber incidents, or for prosecution and punishment of
offenses. These disclosures are made in good faith and the belief that such disclosure is
reasonably necessary for complying with the applicable laws and regulations.
If we are required by law to inform you of a breach of your Personal Information, we may
notify you electronically, in writing, or by phone, if permitted to do so by law.
For certain jurisdictions, your Personal Information may be subject to the laws of the
country to which it is transferred, and if permitted by law, may be accessible without notice to
you by the courts, law enforcement, and national security authorities of that country. By using and
participating in any of our Services or providing us with your information, you
acknowledge the collection, international transfer, storage, and processing of your information.
In summary, we may disclose clients’ personal information to law-enforcing authorities
when the company needs to:
(1) comply with any acts/laws, regulations, directives, bills, court
orders, or legal processes, including responding to any government or regulatory request.
(2) enforce or apply its "Terms & Conditions"
including for Payment, Billing, and Collection purposes.
1.4. Information Security/How We Protect Personal Information
We have invested heavily in industry-standard infrastructure to ensure that our
customer's data is safe and secured. Our entire information security management system complies with ISO
27001.
The website employs Secure Socket Layer (SSL) encryption and follows the Payment Card
Industry Data Security Standard (PCI DSS) when receiving personal data related to payments to
safeguard the security of your payment-related data.
1.5. Cookie and Tracking Policies
We use cookies to authenticate, secure and enhance your customer experience when using
our website and web services. When someone enters our website, a cookie may be placed on their
machine (only if the person accepts cookies) or is read if the person has previously visited our website.
Our cookies do not track or collect any personal information other than information during
registration.
If you choose to disable cookies on your computer browser, you may not be able to fully
access all of the features on our site.
Our website is not set up to track, collect or distribute personal information about its
visitors. It does recognize the home server of visitors, but not email addresses. For example, we can
tell which Internet Service Provider our visitors use, but not the names, addresses, or other
information about our visitors that would allow us to identify the particular visitors to our sites.
To maintain the quality of our services and realize broad trends in website usage, we
collect specialized statistical data which are used internally. For example, we compile
statistics that show the daily number of visits to our sites, the daily requests/contacts we receive for
particular functions on our websites, and what countries those requests come from. These statistics
contain no personal information and cannot be used to gather such information.
Some content or applications, including advertisements, on the Website may be served by
third parties, including advertisers, ad networks and servers, content providers, and
application providers (currently no third-party ad is approved on our site). These third parties may
use cookies alone or in conjunction with web beacons or other tracking technologies to collect
non-personal information about you when you use our website. They may use this information to provide
you with interest-based (behavioral) advertising or other targeted content. We do not control
these third parties tracking technologies or how they may be used. If you have any questions about
an dvertisement or other targeted content, you should contact the responsible provider
directly.
1.6. Information Types and Their Collection Policies
1.6.1. Information Collected Directly from You
There is some information that we directly collect from you. These include your name,
profession, affiliation and other basic information when you register on our
site. These are done during the following events:
Account Registration: Your name, email, phone number, and other relevant
information when you create an account with us. We also may collect information relating to the
actions that you perform while logged into your account.
Lead Forms and Order Placement: We collect information when you use our
lead and order forms on our Services. This may include your name, email, phone number, billing
address, shipping address, and payment information (e.g., payment method).
Financial information: On certain Red Venture Services you may provide
us with information such as national identifier, credit history, income, loan amounts, and
account balances related to requesting financial products and services.
Surveys: When you participate in a survey, we collect information that
you provide through the survey. If the survey is provided by a third-party service provider, the
third party’s privacy policy also applies to the collection, use, and disclosure of your information.
Mailing List: If you sign up for one of our mailing lists, we collect
your email address and/or postal address.
Feedback/Support: If you provide us feedback or contact us for support,
we may collect your name and email address, as well as any other content that you send to us,
to reply.
Employment-related data (directly from you): When you choose to apply
for employment with a Red Ventures Company, we collect information necessary to process your
application or to retain you as an employee. This may include, among other things, your resume or CV,
Social Security Number (SSN), and other information you provide during the application and recruitment
process. The purpose of collection is to help us match you to open positions, facilitate the
recruiting process, and perform our contract of employment or the anticipation of employment with you.
1.6.2. Information Collected Automatically
As you navigate through the site, information collected automatically may include usage
details, IP addresses, and information collected through cookies, web beacons, and other tracking
technologies.
Email Interconnectivity: If you receive email from us, we may use tools
to capture data related to when you open our message, click on any links or banners it contains and
make purchases.
Mobile Devices: Mobile devices include Phones, Tablets, Connected TVs,
Gaming Consoles, and Other Digital Media Streaming Devices. We may collect information from
your Mobile Device, such as unique identifying information broadcast from your device when visiting
one of our Services.
Website interactions: We use technology to discover how you interact
with our website (e.g., session replay). This may include which links you click on, or
information that you type into our online forms. This may also include information about your device or
browser.
Location Data: When you use certain of our Services, we may solicit your
permission to collect your location data. Some features within our Services (such as location-based
offers, see our Pricing page for this) may only function upon confirmation of
your location, and therefore such features will not be available if you choose not to provide
your location data. The specificity of the location data may depend on several factors,
including the device you are using and how you connected to the Internet. If you enable location
services for our Services, we may collect location data periodically as you use or leave open our
Services. Depending on the platform you use to access our applications (e.g., Apple's iOS, Google's Android)
you may be able to control whether location data is collected with the controls on your device.
Cookies, generally: We and our service providers operating on our
behalf, and other certain information associated with you and/or your device(s) as part of your use of the
Services through device-based tracking technologies such as cookies, pixels, tags, beacons, scripts or
other technology. The purpose for the collection and use of this data is that we have a
business need to make our website operate efficiently, provide you with different website experiences,
and provide you with the ability to save your preferences such as login and preferred language.
Cookies, for advertising: Some of our Services participate in
behavior-based advertising, which means that technology (e.g., a cookie) is used to collect information
about your use of our Services to provide advertising about products and services tailored to your
interests in our services or on other websites. The information we collect may include geolocation
data, and IP address, which may be used to estimate your approximate location. We use this
information to ensure that the Services work properly and to deliver customized content and advertising,
including personalized ads, to you. See our Cookie Policy for more information.
Cross-Device Tracking: Consumers are increasingly utilizing various
devices and platforms to complete the same job in our multi-device era. We and our partners collect
specific data such as sign-in data to serve cross-device services by generating a profile of user
across devices. Cross-device targeting may be used by our partners to provide the same
consumers with adverts across various devices.
Data Analytics: We use certain web analytics services, including
third-party services such as Google Analytics, to help us understand and analyze how visitors use
our Services. We may collect information, including your browser type, operating system, Internet
Protocol (IP) address, domain name, click-activity, referring website, and/or a date/time stamp for
visitors. We may receive reports based on the use of these technologies on both an individual and
aggregated basis. These analytics services, including third-party services such as Google
Analytics, also use this information to place advertisements for our products on other websites that you
visit after your use of the Site. These advertisements may be based on actions such as the pages you
visited and actions you take during your use of the Site. You also may choose to install the Google
Analytics Opt-Out Browser Add-on to opt out of Google Analytics data collection.
1.6.3. Information We May Collect through Interactive Applications
We collect ordering information such as product or service details or your message,
Chatbot/Live chat, or emails you send to us.
We may also collect information about you through interactive applications (e.g., mobile
devices, third-party social networking services, and embedded audio and video players), from
co-branded partners and websites (e.g., on our Facebook pages), from our advertisers, and from
commercially available sources (e.g., data aggregators and public databases). This Privacy Policy
does not cover the practices of third parties, including those that may disclose information to us.
1.7. Usage and Processing of Collected Information
In order to administer the Applications/Services and products, analyze trends, conduct
research, and learn more about each user's learning styles and geographic usage patterns, we use the
information we collect. We also use it to compile demographic data and usage patterns concerning our
user base as a whole. To help us enhance the Apps, goods, and services, we may from time to time
communicate aggregated data, individual data, anonymized data, and non-anonymized data to outside
service providers. Only in the ways listed below in this Policy will we share your information
with other parties.
We may combine personal information with individual data and behavior patterns to
effectively serve your goals by giving you personalized content. Several services are offered by third
parties, which we may utilize to analyze data and information in order to improve your experience or
reach out to you with more useful applications, goods, information, and services. These third-party
companies do not have any independent right to share this information. Unless you have specifically
given us permission to do so in writing or electronically, we will not sell, trade, or rent your
Information to any third parties. We might occasionally give trustworthy third parties aggregate
statistics about our customers, traffic patterns, and similar site data, but whenever we do so, the
data will be in an aggregate form and will not include any of your Personally Identifiable
Information.
CERRS will send email notices or contact you from time to time to communicate about our
Services, products, and benefits, as they are considered an essential part of the
Services/products. We may disclose Information:
(1) as required or permitted by law, to defend against an immediate threat to the
applications, websites, users, or the public's rights, property, or safety;
(2) to enforce relevant Terms of Use, including investigation of potential
violations;
(3) where we sincerely think that disclosing the information is essential to
comply with a government request, investigate fraud, defend our rights, or for your or others'
safety;
(4) with our trustworthy service providers who are employed by us, are not
permitted to use the information we share with them for their own purposes, and have agreed to follow the
guidelines outlined in this Policy;
(5) with the purpose of performing behavioral analysis and optimizing the
Applications/Websites/Services/products for a better user experience.
1.8. Information Management Policies
1.8.1. Accessing/Updating Personal Information
We rely on you to update and correct your Personal Information.
Note that we may keep historical information in our backup files as permitted by law. If
our Services do not permit you to update or correct certain information, contact us at the address
described below. If we are processing your Personal Information on behalf of one of our clients,
we will respond that we are operating as a Service Provider and cannot act on your request.
We ask individual users to identify themselves and the information requested to be
accessed, corrected, or removed before processing, and we may decline to process requests that are
unreasonably repetitive or systematic, require disproportionate technical effort,
jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning
information residing on backup tapes), or for which access is not otherwise required. In any case,
where we provide information access and correction, we perform this service free of charge,
except if doing so would require a disproportionate effort. Because of the way we maintain certain
services after you delete your information, residual copies may take a period of time before they are
deleted from our active servers and may remain in our backup systems.
1.8.2. Retention and Deletion of Personal Information
Our data retention policies and procedures are outlined in this Section in order to help
guarantee that we abide by the laws regarding the retention and deletion of personal data.
We typically retain your Personal Information for the period necessary to fulfill the
purposes, unless a longer retention period is required or permitted by law. You may, however,
request information about how long we keep a specific type of information or request that we
delete your Personal Information by contacting us at support@cerrsltd.com. If required by law we
will grant a request to delete information, but you should note that in some situations we must keep
your Personal Information to comply with our legal obligations, resolve disputes, enforce our
agreements, or for another one of our business purposes.
You may also send us an email at support@cerrsltd.com to
request access to, correct, or delete any personal information that you have provided to
us. Any required field we asked for during registration cannot be deleted for business purposes
and to identify your payment category. We cannot delete your personal information except by
also deleting your user account. We may not accommodate a request to change information if we believe
the change would violate any law or legal requirement or cause the information to be incorrect.
