Your order goes through five key phases, from its placement to successful delivery, each representing a significant milestone in our commitment to delivering a seamless and reliable service.

Phase 1: Order Placed

Your order has been successfully submitted and is currently awaiting approval. We sincerely appreciate your patience during this initial phase.

Phase 2: Order Confirmed / Rejected

This crucial phase involves verifying payments, ensuring service/product availability, and confirming document submissions if necessary. Rest assured, our dedicated team works tirelessly during this phase to expedite your order. We understand that delays can be a concern, but there is no need to worry if there is a slight wait. It is because this status is typically achieved within 3 to 4 hours after placement.

In rare circumstances, the order status may culminate in "Order Rejected" (Phase 2) if, regrettably, we are no longer able to accept your order for processing. If such an event occurs, please feel free to contact our support team at support@cerrsltd.com for additional details and assistance with your refund.

Phase 3: Service In Progress / Product in Transit

During this phase, first off, your order is on the cusp of being assigned to the perfect match of professionals — proofreaders, editors, writers, reviewers, translators, or any other correspondent. After such assignments, our expert correspondents handle your work with precision for exceptional results. Whatever your required service is, meticulous attention to detail is guaranteed.

For product-related orders, the "Product in Transit" phase adheres to courier-based guidelines, starting with the exhilarating moment your products are prepared for dispatch. Our team meticulously prepares each item, ensuring they meet our stringent quality standards. Every effort is made to safeguard your precious package during its journey to your doorstep.

Please be aware that this phase takes the most time in our standard turnaround time (STAT) for an order. During this phase, our comprehensive three-stage approach (AI Editor, Professional subject-specific Editor, and Quality Checker) is maintained for every order we take. For service-related orders, the duration of this phase aligns with STAT policies, while for product-related orders, the Product in Transit follows the courier-based transit guidelines. We understand delays may be a concern, but your patience is valued as we work diligently to surpass expectations.

Phase 4: Ready to Deliver

Your order is prepared for delivery, and the file is sent to your dashboard. For product-related orders, this phase signals your product's arrival at its destination, awaiting your reception.

Phase 5: Order Delivered

Congratulations! You've successfully downloaded your file (for services) from your Dashboard or received your product from the courier office or delivery personnel.

Our commitment to delivering a seamless and reliable service is unwavering. Your patience and understanding are deeply valued as we strive to surpass expectations. Should you have any questions or require assistance, feel free to reach out to our support team at support@cerrsltd.com . We sincerely thank you for entrusting us with your order and eagerly anticipate fulfilling your requirements promptly.