1.1. Policy for Services
Quality assurance is available for all electronically issued services. Refunds for services are
determined on a case-by-case basis.
You can request a rework (revision) of any service, if you are dissatisfied with the quality of that
service you've received, please contact our customer support at support@cerrsltd.com within 3 days of receiving the
service. Our team will review your case and work towards a satisfactory resolution. We will
redo the job for free if the quality delivered falls short of the service guarantee. For a revision,
please refer to "Section 6. Complaints" on our Terms &
Conditions page.
Refunds for any confirmed order will not be issued unless specifically stated elsewhere. However, we
reserve the right to grant refunds at our discretion. Please note that services may not be eligible
for a refund once they have been completed or delivered. In cases where partial services have been
provided, a partial refund may be considered based on the extent of service completion.
For a customized service, should you withdraw any work from us, for any reason, following the initial
order, then you will be liable to pay for any work carried out up to the time/day when this work was
withdrawn. You will be advised of any charges incurred at this time.
1.2. Policy for Products
We strive to ensure the quality and satisfaction of our physical products. If you are not completely
satisfied with your purchase, we offer a refund within 7 days from the date of purchase. To
be eligible for a refund, the following conditions must be met
(1) The product must be returned in its original condition and packaging.
(2) The product must not show any signs of use, damage, or alteration.
(3) A valid proof of purchase or receipt is required for processing the refund.
Please note that shipping and handling fees are non-refundable. The cost of return shipping will be
the responsibility of the customer unless the return is due to a manufacturing defect or an error on
our part.
Once your return is received and inspected, we will send you an email notification regarding the
approval or rejection of your refund. If approved, the refund will be processed, and a credit will
automatically be applied to your original method of payment within 7 days.
1.3. Resolution
Clients consent to submit written requests by email or accessing their online account (Client
Dashboard) for the resolution of any issues, complaints, or disputes regarding the quality of
services/products received. In order for our specialists to explicitly address, react to, and/or
rectify any areas of concern on the client's behalf as swiftly and professionally as possible, this
request must specifically detail all queries and worries concerning potential editorial errors or
omissions. We reserve all rights to grant refunds at our discretion.
